Warranty Overview
All water pumps sold through Southern Edge Pumps are genuine products from reputable brands and come with full manufacturer warranties. As an authorised dealer, we work directly with REEFE pumps Australia, and our supply partners to facilitate warranty claims quickly and efficiently, ensuring your water systems operate with peak reliability.
Warranty & Returns Policy
1. Consumer Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced efficiently. Change of Mind Policy: We do not offer refunds, credits, or exchanges if you simply change your mind, make an incorrect selection, or find the item cheaper elsewhere. Please choose carefully before making your purchase. This policy is separate from, and does not replace, your statutory rights. If an item is faulty, unsafe, does not match the description, or fails to do what it is supposed to do, you are entitled to a repair, replacement, or refund under applicable consumer law.Â
2. Claim Process
Contact Us First: Email our support team with your order number, pump model, and a description. Provide Photos/Video: Send a short video of the pump setup for diagnosis.
3. Assessment
We will coordinate with suppliers. Depending on the issue, the pump may need to be inspected by a local authorised service agent or returned for workshop testing. Do not attempt to open or repair the pump yourself, as this will void the warranty and prevent a successful claim process.
4. Solution
Once we have inspected the pump, we will determine whether the product is faulty and covered under warranty. After this assessment is complete, we will provide the most appropriate and timely resolution to address your issue.
Warranty & Returns Policy
What is Covered:
Manufacturing defects in materials or workmanship.
Mechanical or electrical failure under normal, specified operating conditions.
What is NOT Covered:
We don’t accept returns or exchanges for change of mind. Returns are only accepted for faulty products.
Please note that water pump warranties do not cover failures caused by:
Incorrect installation or plumbing.
Power surges, drops, or electrical supply fluctuations.
Pumps run dry without water supply (causing mechanical seal failure).
Pumping abrasive liquids, chemicals, or solids not specified for the pump model.
Lack of adequate weather protection for surface-mounted pumps.
For any technical assistance or return requests, please reach out to Southern Edge Pumps for support.
Manufacturer Warranty Period
Warranty periods vary by product model and range from 1 to 5 years, as specified on the individual product pages and packaging. The warranty period begins from the date of your invoice.
Customers can check the exact warranty term on each product page or order invoice for clarification. Please note that different pump ranges (such as domestic vs. commercial models) may have different coverage lengths tailored to their intended application. The manufacturer warranty period applies strictly to normal use under the operating conditions specified by the manufacturer.